Coordinator, Communications & Engagement


About Ross Stores:


Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) Company headquartered in Dublin, California, with fiscal 2017 revenues of $14.1 billion.  The Company operates Ross Dress for Less® ("Ross"), the largest off-price apparel and home fashion chain in the United States with 1,409 locations in 37 states, the District of Columbia and Guam. The Company also operates 213 dd’s DISCOUNTS® locations in 16 states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings.


The company’s merchandise mix and assortments are constantly evolving as merchants and planners focus on what customers want to buy and respond by delivering great discounts on a wider variety of name brand merchandise. With its solid management team, proven off-price concept, strong cash flow and return on equity, Ross is ideally positioned to successfully execute its growth strategies.


At Ross you will find:

  • A career that fits you
  • Teamwork
  • Amazing culture and people
  • Big company with a family feeling
  • Customer focus

Are you ready for the next big move in your career? We look forward to hearing from you!


The culture demands hands-on, close engagement at all levels, and the ability to think and act strategically. Within this culture, there are many opportunities to attain and even exceed personal goals quickly while partnering with professionals across multiple categories. This creates a win-win culture with a rigorous standard of performance for everyone. 


Structured for growth and profitability, individuals are measured on performance rather than process. What this yields is an environment that is invigorating and offers a clear, compelling reward system for the team. 


Additional information is available at:


About this job:


The Communications & Engagement Coordinator supports the effectiveness and project delivery of the Communications & Engagement team across both the Buying and Corporate Offices. Responsibilities fall into four areas: 1.) communications & engagement project management, 2.) charitable giving and volunteer activities, 3.) event management, and 4.) departmental budget and administrative support.


The Coordinator will support a broad range of projects, working closely with all members of the Communications & Engagement team.


This position requires a highly-organized and energetic individual who is able to manage multiple projects simultaneously and can easily adapt to last-minute changes or unexpected requests. This individual must have strong relationship-building and communications skills and is comfortable interfacing with all levels of people across the organization.




Administrative & Budget

  • Provide administrative support to the department VP, including expense report preparation, calendar management, scheduling of meeting and travel, and ad hoc projects as assigned.
  • Provide administrative support for department, including onboarding tasks and set up of new team members, maintenance of vacation schedule, etc.
  • Manage the contract process for putting in place Master Service Agreements and Statements of Work for vendors utilized by the Communications & Engagement team. Requires working closely with legal and HR Contract Coordinator.
  • Manage department budget, including submission of invoices. Work closely with Finance and department VP to reconcile invoice tracking and prepare monthly forecast and accrual reporting.

Charitable Giving & Volunteer Activities

  • Support Charitable Giving and Communications Specialist with Buying Office volunteer events. Maintain volunteer lists, order supplies, manage room set-up, and data entry to track volunteer hours and participation.
  • Assist Charitable Giving & Communications Specialist in facilitating vendor donation requests. Requires working with SVPs, charitable organizations, marketing, and finance to ensure all elements of the request are delivered on a timely basis. Track all details in Cybergrants to ensure accurate tax reporting and historical records and maintain soft copies of all related documentation.

Event Management

  • Assist Lead Event Planner with planning of major Associate engagement activities and events, such as the Corporate Challenge and Yankee Family. Includes writing communications to Associates, tracking of RSVPs, ticket distribution, and gift selection/ordering.
  • Assist Lead Event Planner with planning of vendor entertainment activities including golf events and ticket distribution/management at luxury boxes.
  • Provide logistical support for CEO-hosted meetings, such as All Buying Office and Buyer & Planning meetings in NY & LA. Maintain master calendar, project plan, and manage scheduling of speaker rehearsals, etc.

Communications & Engagement Project Management

  • Provide project management support for a variety of communications and engagement initiatives across Corporate, Distribution Centers and Buying Offices. Work with communications team members to ensure all facets of their programs are executed as planned.
  • Utilize editorial calendar to coordinate communications & engagement activities for optimal impact.
  • Oversee the Service Anniversary program across the Buying Offices to ensure milestone anniversaries are celebrated and award presented in a timely fashion. Includes writing monthly emails and distributing awards.
  • Plan and manage monthly employee celebrations in NY Buying Office. Interface with vendors to select treats, manage scheduling, communication, and day of logistics.
  • Contribute and publish content to the Company’s intranet as needed.

Desired Skills and Qualifications

  • Bachelor's degree in Journalism, English, Communications, or related field
  • 3-5 years of relevant experience knowledge, skills and abilities
  • Outstanding project management skills
  • Strong organizational skills with the ability to juggle changing priorities in a fast-paced environment
  • Previous event management experience a plus
  • Community or volunteer program experience a plus
  • Strong interpersonal skills and professional manner to represent Ross to external parties and successfully work with senior executives and their teams
  • Ability to manage sensitive situations discreetly
  • Must demonstrate flexibility and be able to act quickly and confidently
  • Experience working with SharePoint/Office 365 a plus
  • Excellent Microsoft Word, PowerPoint, and Excel skills, including comfort with pivot tables