Business Analyst


The Business Analyst is responsible for working on projects, assignments and problems of medium to large scope with some instruction from project or department leadership. Areas of focus include information management, relationship management, development lifecycle, technical operations and project management activities.


Systems Support

o Understand business processes within the distribution center and how systems enable the business processes.
o When issues and/or outages occur, perform troubleshooting, provide support, and send communications to help resolve issues.

Project Management

o Gather and document project risks and provide recommendations to project leadership or management on longer-term solutions.
o Gather and document project status updates from responsible parties and present to project leadership or management.
o Collect and consolidate data from responsible parties to be used for reporting and dashboard creation.

Information Management

o Create and analyze process flow documents of diverse scope by networking with users.

Relationship Management

o Document functional and other requirements based on customer or business partner feedback on moderately complex projects.

Development Lifecycle

o Manage meetings, issue resolution, escalation, etc. for the project team during the design and build phases of moderately complex projects.
o Develop the understanding of strengths/limitations various tools and technologies available.
o Allocate documentation activities to members of the team and self of all test-related deliverables including test approach, test scenarios, test cases/conditions, test scripts, and test results
o Drive test execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for small to moderately complex projects.
o Suggest alternate methods of data gathering and/or data presentation.

Technical Operations

o Collaborate with key stakeholders to define the release and deployment plans.
o Lead post deployment validation as instructed by project leadership or management.


Analysis and Judgment
Drive for Results
Business Acumen
Interpersonal Effectiveness
Technical Competence with data gathering
Customer Service
Presentation and training abilities


Bachelor’s Degree with a concentration in Business, Economics, Finance or Computer Science, or an equivalent diploma
3-5 years’ experience in the IT field or equivalent work experience
Ability to understand and apply instructions or suggest alternate proven methods to move projects forward
Ability to follow established practices, policies and procedures
Ability to build stable working relationships
Strong communication skills
Very strong understanding of productivity suite software (i.e. Microsoft Office)
Strong analytical skills
Able to create simple to complex analytical solutions
Ability to take an abstract analytical problem and break it down into actionable tasks


Suitable level of working business knowledge
Warehouse Management application knowledge preferable
SQL skills a plus


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.




This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.