Associate Specialist, HR (Tier 2)


The Administrator provides counseling and administrative services to Ross associates during their leave of absence (LOA). The Administrator must ensure that the leaves are administered according to Ross policy and communicated effectively. Provide guidance to Associates, HR partners and managers on Leave of Absence policies and procedures. Effectively document, analyze and resolve complex leave issues such as Accommodations and Interactive Process. Work closely with Benefits Manager, Legal and HR partners to recommend and implement process improvements and streamline administration. The Administrator monitors the third party LOA vendor to ensure timely processing of leave of absence requests. Must act promptly and decisively to alleviate problems, with accuracy, sensitivity and confidentiality.


Leave of Absence (% of Time: 70%)

  • Provide support and counsel to Associates, HR staff and/or business partners regarding leave of absence process, policies/legislation and other benefit issues related to leave of absence including pay and benefits.
  • Explain benefit continuation policies to associates during LOAs.
  • Work with HR staff and business partners to resolve issues, ensure timely decisions are made, and communicate resolutions to appropriate individuals.
  • Research and troubleshoot escalated issues with a focus on accuracy and customer service.
  • Oversee and monitor TPA performance to make sure that approvals/denials or updates are done timely and accurately.
  • Participate in regular meetings with TPA if needed, address issues and work to improve customer service satisfaction and administration.
  • Participate in projects as assigned. Provide input and recommendations as necessary, review and comment on written materials for content changes and clarification of policies.
  • Review LOA processes to recommend or implement more efficient processes.
  • Conduct the interactive process to determine whether to grant extended leaves as an ADA accommodation.
  • Document interactions and work product using case management system and approved letters.

Systems and Data Maintenance (% of Time: 20%)

  • Maintain leave of absence data by entering status changes in the Payroll System.
  • Work with Payroll to ensure accurate coordination of sick/vacation and ICP payments as well as benefit deduction adjustments.
  • Research and resolve any data problems.

Other Job Duties (% of Time: 10%)
  • Provide back-up and support to the LOA and Benefits team members as needed.
  • Perform other duties as assigned by the manager.
  • Answer benefits related questions and offer guidance to associates. Establish and maintain relationships with other Health and Welfare TPA vendors.


  • Analysis & Judgment
  • Customer Service
  • Communication
  • Interpersonal Effectiveness


  • Bachelor’s Degree preferred.
  • Strong customer service skills with excellent problem solving. Establish and maintain positive working relationship with internal and external partners.
  • At least three to five years of Leave of Absence administration experience with federal and state laws related to Leave (Ex: FMLA, ADA, CA CFRA, Pregnancy, Military)
  • Demonstrated ability to:
o Work independently or with a team. Use thoughtful judgments on complex and
sensitive issues
o Review changes in new or updated laws, analyze the impact on policies, procedures
and legal requirements.
o Gather and organize information from a variety of sources, identify problem areas and
make recommendations or independently execute resolutions.
o Use on-line systems and databases as appropriate to support the work being
o Attend to detail with accuracy.
  • Good communication skills, both verbal and written, with diverse group of associates.
  • Proficiency with Microsoft Office and PeopleSoft, payroll and HR Systems.
  • Solid knowledge of LOA policies and applicable Federal and State regulations.


Will not directly supervise others. However, will provide instructions and oversight when tasks are delegated to other team members.