Analyst, Business Operations


The Systems Administration (SA) Analyst is a member of the broader Allocation Operations (AO) Team. On the AO Team our mission is to develop and support people, reports, and systems that improve the overall effectiveness of our department. Our SA Team’s contributions to this objective are providing great customer service, accurate reporting, and dependable systems. As a result, the SA Team works directly with all teams and levels in the department and are the Allocation data subject matter experts, regularly providing data insights that drive high-value business outcomes. On SA we are comfortable working in a fast-paced environment, troubleshooting systems issues, and analyzing data from both a technical and business-minded perspective. In addition, we often work cross functionality with our AO peers in Process Improvement and Project Management to support our department’s key initiatives. We know that our systems and people are the backbone of our department and we find joy in doing our best to help
ensure things run smoothly.



Generate reports and validate data is accurate prior to publication.
Execute and package data pulls to provide relevant business-minded insights.
Collaborate with Process Improvement on data management and design best practices.

Systems Administration

Execute processes to manage the implementation of operationally critical data in Allocation systems.
Identify operational opportunities to streamline technical design and manual processes.

Application Support

Analyze callouts on issues ranging from business concepts to technical errors and propose a resolution. Partnering with IT and Process Improvement as appropriate.
Provide timely status updates with the right level of detail keeping all stakeholders informed.



Is timely with information
Keeps work partners and management informed to insure accurate decisions and outcomes
Active listener
Demonstrates aptitude for developing, packaging, and presenting information well

Drive for Results

Is organized and planful
Demonstrates the ability to overcome obstacles
Can effectively cope with change

Problem Solving

Uses logic and develops creative methods to solve difficult problems with effective solutions
Probes all fruitful sources for answers
Develops well-structured and sound analytical results Self-Development
Is personally committed and actively works to continuously improve
Understand that different situations and levels may call for different skills and approaches
Works to deploy strengths


Bachelor’s Degree or equivalent work experience required
Requires Advanced MS Excel skills including: advanced formulas (e.g. vlookup, nested ifs, etc.), data formatting and packaging
2 years related work experience; 1 year experience in Allocations preferred
Requires experience following detailed steps to generate complex reports and processes
Experience providing customer support via email, phone/ in-person preferred
Preferred knowledge of Blue Yonder Allocation (formerly JDA), SQL, and MS Access


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.