Accounts Payable Supervisor

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


Responsible for supervising the core activities of the Sr. Vendor and Invoice Recon Specialists and Leads. Maintain harmonious relationships with all merchandise vendors by providing problem resolutions in accordance with Ross policies and procedures. Prepare departmental reporting and productivity dashboard. Provide overall direction and guidance to the staff, including maintaining records with our Master Data Management (MDM) team, overseeing invoice processing through the Merchandise Exception Resolution Application (MERA) application, escalations from vendors, and maintaining proper process and procedure within the APM department.


  • Develop and evaluate APM Specialists and leads to ensure highest level of customer service to Ross merchandise vendors and factors. Provide training and problem resolution.
  • Assist with performance appraisals and goals, monitor productivity and participate in any necessary disciplinary actions.
  • Assess the daily functions of MERA (Merchandise Exception Resolution Application) for accuracy, distribute the daily exceptions in MERA to the team, monitor the productivity of MERA and coordinate MERA's system issues resolution.
  • Assist in the coordination of assigned information related to the MERCH transactions for quarterly and year-end external audits.
  • Evaluate internal reporting related to the Domestic invoice transactions by vendors, spend and volume and make recommendations regarding improvements in timeliness, efficiency and accuracy of existing reporting procedures. Prepare reports related to the vendor discrepancies and variances.
  • Communicate problems with D.C.'s, Planning, Merchandising, Buying, and Traffic personnel to the AP MERCH Supervisor/Manager.
  • Maintain and update business processes and procedures.
  • Provide overall direction and guidance to staffs.
  • Research discrepancies of vendors and/or invoices processed.


  • Results Driven/Organizational Agility
  • Integrity and Trust
  • Peer Relationships/Interpersonal Savvy
  • Customer Service
  • Problem Solving/Technical Competence
  • Critical Thinking
  • Communication
  • Interpersonal drive


  • Minimum 5 years of general accounts payable experience
  • Minimum 3 years supervisory experience
  • Prior experience in retail and high-volume invoice transactions
  • Strong verbal and written communication skills; Communicates effectively and interacts professionally with co-workers, management and vendors
  • Prior experience in a known ERP AP system such as People Soft or Oracle
  • Must possess strong analytical skills along with intermediate to advanced Excel
  • 4 year degree in Business/Accounting/Finance or other related fields highly desired


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.


APM Specialists and Leads


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.