Merchant Support Manager Job

Company: Ross Stores

Job Number: 17003709

Location: New York, NY

Date Posted: 6-26-2017


About Ross Stores:
Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) Company headquartered in Dublin, California, with fiscal 2016 revenues of $12.9 billion. The Company operates Ross Dress for Less® (“Ross”), the largest off-price apparel and home fashion chain in the United States with 1,340 locations in 36 states, the District of Columbia and Guam. The Company also operates over 190 dd’s DISCOUNTS® locations in 15 states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings.

The company’s merchandise mix and assortments are constantly evolving as merchants and planners focus on what customers want to buy and respond by delivering great discounts on a wider variety of name brand merchandise. With its solid management team, proven off-price concept, strong cash flow and return on equity, Ross is ideally positioned to successfully execute its growth strategies.

At Ross you will find:
  • A career that fits you
  • Teamwork
  • Amazing culture and people
  • Big company with a family feeling
  • Customer focus

Are you ready for the next big move in your career? We look forward to hearing from you!

The culture demands hands-on, close engagement at all levels, and the ability to think and act strategically. Within this culture, there are many opportunities to attain and even exceed personal goals quickly while partnering with professionals across multiple categories. This creates a win-win culture with a rigorous standard of performance for everyone.

Structured for growth and profitability, individuals are measured on performance rather than process. What this yields is an environment that is invigorating and offers a clear, compelling reward system for the team.

Additional information is available at:

About this job:
Merchant Support Manager is responsible for managing 2 – 3 Merchant Support Supervisors. Merchant Support Manager is the liaison to GMMs, responsible for understanding their needs and partnering with the Merchant Support Supervisor to ensure the team can meet them. Individual needs to be skilled at communication and developing relationships. Responsible for maintaining high standards, consistency, accuracy and timely work in MSA support, and staying proficient in order entry systems to be an ongoing resource for the MSA team.

  • Responsible for the human resources management of 2 – 3 Merchant Support Supervisors, who oversee Purchase Order entry & Markdown entry for the Buyers. Proactively manages Merchant expectations; sets high performance standards, holds Supervisors to agreed-upon deadlines and provides feedback.
  • Meets with Merchant Support Director and interfaces with Merchant counterparts to understand improvement opportunities and best practices across the entire organization. Understands the nuances between Divisions that require special attention and alternate solutions. Creates and reviews operational reports to understand when the service is working well and when changes may be required. Helps implement improvements across the entire Merchant Support organization.
  • Must maintain strong knowledge and proficiency in all merchandising systems and standard forms and reports. Liaises with IT to identify and administer additional training that MSAs may need. Acts as a resource for ongoing MSA training and is a resource for day-to-day questions from MSAs and the business.
  • Responsible for hiring and on-boarding of Supervisors, Coordinators and MSAs. Assists the Director with managing the overall headcount of the group and provides recommendations on where efficiencies can be gained. Maintains a proactive approach to attrition management and understands how to quickly address turnover.

Desired Skills and Qualifications:
  • Demonstrated ability to lead subordinates.
  • Demonstrated decision-making ability.
  • Highly effective verbal communication.
  • Process oriented and prior experience implementing and maintaining strict process guidelines preferred.
  • Strong analytical and PC skills, with an emphasis on spreadsheet applications.
  • Thorough knowledge of merchandising systems, or ability to come up to speed on them quickly.
  • Experience creating budgets and managing expenses in accordance.
  • 5 years work experience.

Ross is an equal employment opportunity employer committed to the hiring, acceptance and appreciation of every individual. FULL STATEMENT.

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Pre-Application Documentation:

Read the E-Verify notices before proceeding.

Individuals with a disability that need assistance read ADA Accommodation Instructions.

Read the Department of Justice "Right to Work" posters.

Ross is an equal employment opportunity employer committed to the hiring, acceptance and appreciation of every individual. FULL STATEMENT